Shipping Policy
Thank you for visiting and shopping at www.theolivest.com. Below are the terms and conditions that constitute our Shipping Policy.
Shipment processing time
All orders are processed within two business days (48 hours). Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.
If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipment confirmation & Order tracking
You will receive a Confirmation email once we receive your order. Then a Shipment Confirmation email will be sent to you once your order has shipped containing your tracking number(s).
Damages
OliveOilOrigins is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
Shipment to P.O. boxes
We do not ship to P.O. Boxes.
International Shipping Policy
Currently we ship to EU, the US and to the rest of the world with the collaboration of DHL EXPRESS (3-6 business days) and FedEX International Economy (4-10 business days), from the time shipping company pick up the package.
Also for the US country we have a collaboration with FedEX Economy (6-10 business days) and FedEX Priority services (3-6 business days).
All prices on our site are in EUR. Your credit card company will bill you with your local currency at the current exchange rate.
Free Shipping Policy
Free shipping for orders in Europe more than €189 EUR (vat included) delivered via DHL Economy shipping method. *,**
*Countries which are excluded from free shipping are those that DHL Economy Road Transport is not supported i.e Malta, Cyprus, Serbia, Albania, Bosnia & Herzegovina, Russia, Serbia, Montenegro.
**For Finland, the Free Shipping is offered for orders that exceed 400 EUR (vat included) and is again delivered by DHL Economy shipping method
Important Notice: Customs Clearance (Outside European Union)
When ordering outside EU, the importer (You) is responsible for assuring the product can be legally imported to the destination country. Each country has its own customs policy, so you should first contact your local customs office for further information.
All non-EU orders are handled by DHL or FedEX and go through GR Customs clearance before leaving Greece.
Customs Import Fees / Taxes etc
Duties and taxes are non-refundable: so a shipment that is refused because of unexpected import fees, the cost of the original shipping and any return shipping charges will not be refunded. Customs policies vary widely from country to country.
We do not refund original and return shipping charges for goods that are refused for delivery at customs. If the importer refuses to pay these fees, the package will be returned to us in Greece.
The initial shipping cost, as well as any additional return shipping fees charged to us by DHL or FedEx, will be the responsibility of the importer and will be deducted from the refunded amount of the returned order. The order amount will be return to the importer after clearing the return fees with the shipping companies which means it might take a few weeks.
We are responsible for providing accurate customs documentation, which includes item details, importer personal details like NameSurname , address etc customs codes, and the total order value (goods and shipping costs). This documentation will be accompanied by your payment confirmation to Customs or other regulatory authorities.
Your customs office may verify the charge on your payment card, so all information must be correct and consistent. We do not declare items as 'gifts' or 'samples' on customs forms as it violates customs regulations. Please note that customs duties in each country are based on the total value of the ordered products, including delivery costs. We ship worldwide (except to Russia, Belarus and a few more countries in Asia) .
If you have any questions regarding your international order, please contact us.
Shipping Cost
Road shipping
B.1 DHL ECONOMY - Door to Door EU Road transport delivery in 4-15 working days
- Shipping charges for your order will be calculated and displayed at checkout.
- Indicative breakdown of the Economy road shipping cost for orders in EU
|
DHL Economy (Road Transport delivery) |
EU-A Zone |
EU-B Zone |
EU-C Zone |
|
0.1 - 10 |
14.50 |
14.50 |
17 |
| 10.01 - 20 | 18.80 | 18.80 | 21.30 |
|
20.01 - 30 |
27.80 |
27.80 |
30.30 |
|
|
|
|
|
Notes:
- Prices are indicative and are always being confirmed on checkout.
- Prices do not include any Emergency Fees or extra shipping costs.
- Charges may change without prior notice based on changes applied by DHL.
- The final weight is calculated by the shipping company and includes both product and package weight.
- Note: The transport cost is calculated according to the highest of the actual or volumetric weight.
- The calculation type is L x W x H / 5000 (air transport)
- DHL Economy Road Transport is not supported for Malta, Cyprus, Serbia, Albania, Bosnia & Herzegovina.
EU countries per Zone (DHL Road Economy):
Zones EU-A & B
Germany, France, Belgium, Italy, Luxembourg, Monaco, Netherlands, United Kingdom, Austria, Bulgaria, Croatia, Denmark, Estonia, Latvia, Spain, Czechia, Finland, Hungary, Poland, Portugal, Romania, Slovakia, Sweden, Slovenia.
Zone EU-C
Switzerland, Norway
* DHL Economy Road Transport is not supported for Malta, Cyprus, Serbia, Albania, Bosnia & Herzegovina, Russia, Serbia, Montenegro.
B. Shipping Rates and Estimates for the European Union (EU)
DHL EXPRESS - Door to Door Air transport delivery in 2-5 working days
- Shipping charges for your order will be calculated and displayed at checkout.
- Free shipping is not support for air transfers for none of the EU or International countries.
- Indicative breakdown of the Air Transfer shipping cost for orders in EU
| DHL express (air transfer) | Zones A&B | Zone C | Zone D | Zone E & F | Zone G |
| 0.0 - 1.5 | 25.99 | 29.89 | 32.87 | 34.19 | 37.51 |
| 1.5 - 2.0 | 25.99 | 29.89 | 32.87 | 34.19 | 37.51 |
| 2.0 - 2.5 | 25.99 | 29.89 | 32.87 | 34.19 | 37.51 |
| 2.5 - 3.0 | 25.99 | 29.89 | 32.87 | 34.19 | 37.51 |
| 3.0 - 3.5 | 27.75 | 32.93 | 35.72 | 37.28 | 40.02 |
| 3.5 - 4.0 | 30.26 | 35.43 | 37.23 | 39.58 | 43.53 |
| 4.0 - 4.5 | 33.77 | 38.94 | 40.74 | 42.36 | 46.04 |
| 4.5 - 5.0 | 36.28 | 41.45 | 43.25 | 45.27 | 49.55 |
| 5.0 - 5.5 | 39.78 | 44.96 | 46.76 | 47.78 | 52.05 |
| 5.5 - 6.0 | 42.29 | 46.47 | 49.27 | 50.18 | 55.56 |
| 6.0 - 6.5 | 45.80 | 49.98 | 51.77 | 53.28 | 58.07 |
| 6.5 - 7.0 | 48.31 | 52.49 | 54.28 | 56.86 | 61.58 |
| 7.0 - 7.5 | 51.82 | 55.99 | 56.79 | 58.28 | 64.09 |
| 7.5 - 8.0 | 54.33 | 58.50 | 59.30 | 61.13 | 67.60 |
| 8.0 - 8.5 | 57.83 | 60.01 | 61.81 | 63.59 | 69.11 |
| 8.5 - 9.0 | 60.34 | 63.52 | 64.32 | 66.59 | 71.61 |
| 9.0 - 9.5 | 63.85 | 65.03 | 66.80 | 69.19 | 73.12 |
| 9.5 - 10.0 | 66.87 | 68.54 | 69.84 | 71.89 | 76.14 |
Notes:
-
Prices are indicative and are always being confirmed on checkout.
- The final weight is calculated by the shipping company and includes both product and package weight.
-
The above charges do not include any Emergency Situation Fees or extra variable shipping costs
-
Note: The transport cost is calculated according to the highest of the actual or volumetric weight.
The calculation type is L x W x H / 5000 (air transport)
-
Charges may change without prior notice based on changes applied by DHL.
Countries per Zone:
Zones EU-A & B
-
Germany, France, Belgium, Italy, Luxembourg, Monaco, Netherlands, United Kingdom, Austria, Bulgaria, Croatia, Denmark, Estonia, Latvia, Spain, Czechia, Finland, Hungary, Poland, Portugal, Romania, Slovakia, Sweden, Slovenia.
Zone EU-C
-
Serbia, Albania, Bosnia & Herzegovina, Malta, Norway, Switzerland, Cyprus
Zone International D
-
USA, Canada, Mexico
Zone International E
-
Algeria, Jordan, Qatar, Israel, Kuwait, Lebanon, Belarus, Libye, Morocco, Bahrein, Oman, Ukraine, Tunisia, Saudi Arabia, United Arabic Emirates,
Zone International F
-
Azerbaijan, Vietnam, Japan, India, Cayman Islands, China, South Korea, Laos, Pakistan, Nepal, Maldives, Sri Lanka, Hong Kong, Singapore, India
Zone International G
-
Argentina, Australia, Venezuela, Ghana, Grenada, Cuba, Kuweit, South Africa, Chile, Uruguay, Panamas, Puerto Rico
If you have any questions regarding your shipping, please contact us via email at info@theolivest.com.