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Last Updated: 25 November 2025

Overview

The website www.theolivest.com is the online shop operated by the sole proprietorship under the distinctive title “OliveOilOrigins”, registered at Sina 38, Athens 10680, Greece, VAT No. EL101084879.

Throughout the site, the terms “we”, “us”, and “our” refer to OliveOilOrigins. By accessing or using this website, including the purchase of any products, you agree to be bound by these Terms of Service (“Terms”), including any additional terms, conditions, and policies referenced herein or available via hyperlink.

If you do not agree to all of these Terms, you may not access the website or use any services.

Our store is hosted on Shopify Inc., which provides the e-commerce platform that enables us to sell our products and services to you.

SECTION 1 – ONLINE STORE TERMS

You confirm that you are at least the age of majority in your jurisdiction, or that you have obtained legal consent to allow any minor dependent to use this website.

You must not use our products for any unlawful or unauthorized purpose, nor may you violate any applicable laws when using the Service.

Any breach of these Terms may result in immediate termination of your access to the Services.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone, for any reason, at any time.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without our express written permission.

SECTION 3 – ACCURACY, COMPLETENESS & TIMELINESS OF INFORMATION

We do not warrant that the information available on this site is accurate, complete, or current. Any reliance on the material provided is at your own risk.

SECTION 4 – MODIFICATIONS TO SERVICE & PRICES

Prices for our products are subject to change without notice.

We reserve the right to modify or discontinue the Service (or any part thereof) at any time without liability.

Special Offers: Promotional offers cannot be combined with free shipping promotions and apply only to the olive oil harvest available at the time the offer is issued.

SECTION 5 – PRODUCTS OR SERVICES

Certain products or services may be available exclusively online and may be offered in limited quantities.

We reserve the right to limit sales, restrict quantities, or discontinue any product at any time without prior notice.

SECTION 6 – ACCURACY OF BILLING & ACCOUNT INFORMATION

We reserve the right to refuse or cancel any order placed with us.

You agree to provide current, complete, and accurate purchase and account information for all transactions.

For further details, please review our Returns Policy.

SECTION 7 – OPTIONAL TOOLS

We may provide you with access to third-party tools over which we have no control. Use of such tools is entirely at your own risk and subject to the third party’s terms and conditions.

SECTION 8 – THIRD-PARTY LINKS

We are not responsible for examining or evaluating the content or accuracy of third-party websites and shall not be liable for any third-party materials, products, or services.

SECTION 9 – USER COMMENTS, FEEDBACK & SUBMISSIONS

By submitting comments, feedback, or other materials, you grant us the unrestricted right to use, reproduce, publish, and distribute such content. You further agree that your submissions will not violate any third-party rights.

SECTION 10 – PERSONAL INFORMATION

Your submission of personal information through the site is governed by our Privacy Policy.

SECTION 11 – ERRORS, INACCURACIES & OMISSIONS

We reserve the right to correct any errors, inaccuracies, or omissions and to update information at any time without prior notice.

SECTION 12 – PROHIBITED USES

You are prohibited from using the site or its content for any unlawful or prohibited purpose, including but not limited to fraud, harassment, distribution of malware, spamming, or infringement of intellectual property rights.

SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

The Service and all products provided through it are offered “as is” and “as available”, without warranties of any kind.

To the fullest extent permitted by law, OliveOilOrigins shall not be liable for any indirect, incidental, or consequential damages.

SECTION 14 – INDEMNIFICATION

You agree to indemnify, defend, and hold harmless OliveOilOrigins from any claim or demand arising out of your breach of these Terms or violation of any law or third-party rights.

SECTION 15 – SEVERABILITY

If any provision of these Terms is determined to be unlawful or unenforceable, such provision shall be severed, and the remaining provisions shall remain in full force and effect.

SECTION 16 – TERMINATION

These Terms remain effective unless and until terminated by either you or us.

Termination does not relieve you of any outstanding payment obligations incurred prior to termination.

SECTION 17 – ENTIRE AGREEMENT

These Terms constitute the entire agreement between you and OliveOilOrigins and govern your use of the Service.

SECTION 18 – GOVERNING LAW

These Terms are governed by and construed in accordance with the laws of the European Union and applicable Greek law.

SECTION 19 – INTERNATIONAL SHIPPING, CUSTOMS, DUTIES & RETURNS

19.1 General International Shipping

All international orders are shipped via DHL Express, FedEx, or their authorized third-party agents. Once a shipment is collected by the carrier, responsibility for delivery logistics transfers to the carrier.

The customer acts as the Importer of Record and is responsible for compliance with all applicable local laws and regulations.

The Shipping Policy is incorporated into these Terms of Service by reference. By accessing our website or placing an order, you expressly acknowledge and agree that you are bound by the Shipping Policy, including all provisions related to international shipping, customs, duties, taxes, courier fees, and return procedures.

19.2 Duties, Taxes & Import Fees

For orders shipped outside the European Union, import duties, VAT/GST, customs fees, brokerage fees, and administrative charges may apply. These charges are not included in the checkout price and must be paid by the recipient.

We cannot influence customs decisions, inspections, delays, or applied charges. Duties and taxes are non-refundable.

19.3 Customs Declarations & Legal Requirements

We are legally required to declare accurate shipment values (products plus shipping). We cannot mark items as gifts, undervalue goods, alter HS codes, or assist in avoiding customs regulations.

19.4 Country-Specific Requirements

🇺🇸 United States (DHL Express & FedEx)

Effective 29 August 2025, the U.S. has abolished the USD 800 de minimis exemption. All shipments are now subject to duties and taxes regardless of value. EU-origin products, including olive oil, are subject to a minimum 15% duty, with additional courier brokerage fees possible.

For food shipments, an FDA Prior Notice is legally required and is submitted by us prior to arrival.

🇬🇧 United Kingdom

According to official GOV.UK guidance:

• Orders ≤ £135: Import VAT applies (no customs duty)

• Orders > £135: Import VAT, possible customs duties, and courier processing fees apply

🇳🇴 Norway

Norway is not part of the European Union and all shipments are subject to Norwegian customs regulations. Orders shipped to Norway may incur:

• Norwegian VAT (MVA), currently 25%, calculated on the product value plus shipping

• Possible customs duties depending on product classification

• Courier clearance and handling fees charged by DHL or FedEx

• All fees are calculated and collected by Norwegian Customs and/or the courier and must be paid by the recipient before delivery. 

We are required to declare the full and accurate value of the shipment and cannot mark orders as gifts or reduce declared values.

19.5 Refusal to Pay Import Charges / Non-Delivery

If a recipient refuses to pay import fees or fails to accept delivery, the shipment may be returned or abandoned. Any refund is issued only after returned goods are received and inspected.

Refund deductions may include original shipping costs, return shipping costs, customs duties, VAT, brokerage fees, and administrative charges imposed by the courier.

19.6 Refund Eligibility for Returned International Shipments

Refunds apply to the product cost only and only if products are unused, unopened, and returned to Greece within 15 days of first arrival in the destination country. All shipping and customs-related costs are deducted from the refund.

19.7 Seizure, Confiscation or Destruction by Customs

If a shipment is seized, confiscated, destroyed, or otherwise blocked by customs authorities due to local regulations or customer non-compliance, no refund will be issued and all associated risks are borne by the recipient.

More details in our Shipping Policy which is part of this Terms of service document.

SECTION 20 – CHANGES TO TERMS OF SERVICE

We reserve the right to update or modify these Terms at any time. Continued use of the website following any changes constitutes acceptance of the revised Terms.

Company Information

OliveOilOrigins
Sole Proprietorship
Sina 38, Athens 10680, Greece

Responsible Person: Ioannis Stamatelatos
GEMI No.: 160307303000
VAT No.: 101084879

📧 Email: theolivest[@]gmail.com
📞 Phone / WhatsApp: +30 693 717 4122