配送ポリシー
Shipping Policy
Thank you for visiting and shopping at www.theolivest.com a website that belongs to Olive Oil Origins Company. Below are the terms and conditions that constitute our Shipping Policy.
1. Shipment processing time
All orders are processed within two business days (48 hours), regardless of whether the shipping service is EXPRESS or ECONOMY. Orders are not shipped or delivered on weekends or public holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.
If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
2. Shipment confirmation & Order tracking
You will receive a Confirmation email once we receive your order. Then a Shipment Confirmation email will be sent to you once your order has shipped containing your tracking number(s).
3. Damages
OliveOilOrigins is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
4. Duties, Import Fees, Taxes & Restrictions
Shipment to P.O. boxes
We do not ship to P.O. Boxes.
4.1. International Shipping
At this time we ship to EU, the US and to the rest of the world with the collaboration of DHL EXPRESS (3-6 business days) and FedEX International Economy (4-10 business days), from the time shipping company pick up the package.
All prices on our site are in EUR. Your credit card company will bill you with your local currency at the current exchange rate.Free shipping for orders in Europe more than €349 EUR (vat included) delivered via DHL Economy shipping method.
*Countries which are excluded from free shipping are those that DHL Economy Road Transport is not supported i.e Malta, Cyprus, Serbia, Albania, Bosnia & Herzegovina, Russia, Serbia, Montenegro.
**For UK & Norway, the Free Shipping is offered for orders that exceed 449 EUR (vat included) and is again delivered by DHL Economy shipping method
5. Customs Clearance (Outside European Union)
International Shipping & Customs
5.1. For all customers outside the European Union
We ship worldwide with DHL Express and FedEx (except Russia & Belarus).
Customs rules differ by country, so here’s everything you need to know before ordering.
Your checkout price includes:
✔️ Product cost
✔️ Shipping cost
❌ It does NOT include customs duties, import taxes, or courier fees.
Any fees charged by customs or the courier in your country must be paid by the recipient.
5.3. What Customs Need From UsWe prepare all required documents, including:
-
Full product list
-
Full product description
-
Declared value (products + shipping)
-
Payment confirmation
-
For U.S. orders: FDA Prior Notice is submitted before arrival
-
We cannot change values, mark items as gifts, or avoid customs rules.
Official GOV.UK info
-
Orders ≤ £135: 20% VAT (no duty)
-
Orders > £135: 20% import VAT + possible duty + DHL clearance fee
All fees calculated by UK Border Force.
🔔 Changes to U.S. Import Regulations Effective August 29
Starting August 29, 2025 the United States is abolishing the duty-free (de minimis) exemption for all imported products, regardless of their country of origin. This means that every shipment with a value of up to USD 800 will now be subject to applicable duties, taxes, and fees, which may affect the customs clearance process and result in additional charges from U.S. Customs.
➡️ FDA Prior Notice is filed by us for food shipments
-
Minimum duty for EU goods (including olive oil): 15%
-
FedEX Courier disbursement fees: usually 2–3%* plus any extra fee that may be charged due to extra investigation from the US Food and drug Authorities of the country.
- DHL Courier disbursement fees: usually 17$ *
*Fees may vary by order amount and are charged directly by the shipping company
5.5. Delivery Times-
Most orders ship within 48 hours (Mon–Fri)
-
No deliveries on weekends/holidays
-
If you miss delivery, the courier will reattempt or leave instructions
If you do not accept the parcel because of customs fees:
-
The shipment returns to us automatically
-
You may request a refund (email: theolivest@gmail.com)
-
Refund conditions:
✔ Products must return to us unused, sealed, and in perfect condition
✔ Returned within 15 days of first arrival in your country
✔ We refund product cost only
5.7. Deductions from your refund:
-
Original shipping cost
-
Return shipping cost from DHL/FedEx
-
Any customs/tax/administrative fees from the return
-
Any non-recoverable courier charges
If products arrive used/damaged → no refund.
-
Import fees are your responsibility
-
Declared values match the price paid
-
Delivery may be affected by customs procedures
-
Refusal to pay fees may reduce your refund
5.9. Shipping Cost
- Shipping charges for your order will be calculated and displayed at checkout.
- Indicative breakdown of the Economy road shipping cost for orders in EU
- Prices are indicative and are always being confirmed on checkout.
- Prices do not include any Emergency Fees or extra shipping costs.
- Charges may change without prior notice based on changes applied by DHL.
- The final weight is calculated by the shipping company and includes both product and package weight.
- The transport cost is calculated according to the highest of the actual or volumetric weight.
- The calculation type is L x W x H / 5000 (air transport)
- DHL Economy Road Transport is not supported for Malta, Cyprus, Serbia, Albania, Bosnia & Herzegovina.
- DHL Economy Road Transport is not supported for Malta, Cyprus, Serbia, Albania, Bosnia & Herzegovina, Russia, Serbia, Montenegro.
For returns due to change of mind or customer preference, the customer is responsible for return shipping costs and also the initial cost paid for shipping is not refundable.If we provide the return label, the cost will be deducted from the refund. Read more in our return/refund policy.
If you have any questions regarding your shipping, please contact us via email at theolivest@gmail.com.
